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At Better Buy Hosting, we understand that your digital presence never sleeps. That’s why our support infrastructure is built on a foundation of 24/7/365 availability, ensuring that expert assistance is always just a click away. Unlike automated services that rely on generic scripts, our support desk is powered by real people with deep technical roots.
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Leading our strategic deployment is Robert Davis, a hosting industry pioneer who has been managing high-performance server environments since 1995. This decades-long experience across brands like HostMy1stWeb informs every aspect of our service delivery, ensuring we provide the stability and reliability your business deserves.
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Our technical capabilities are driven by a specialized team that handles every layer of the hosting ecosystem. When you initiate a request, it is managed through a seamless workflow starting with Janice Kim, our Senior Sales Representative, who ensures your technical requirements align perfectly with your business goals. Once your needs are defined, Willie Fuller, our Director of Service Provisioning, oversees the rapid and precise deployment of your environment, ensuring that your account is optimized for performance from the very first second.
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The backbone of our “always-on” promise is our hardware and server maintenance team. Led by Senior Server Technician Mandy Payne, our techs monitor our global server fleet around the clock. Their expertise in kernel-level optimizations, proactive diagnostics, and emergency hardware response means we don’t just fix problems—we prevent them. Whether it is a routine security patch or a complex server migration, our team possesses the hands-on technical skill to manage your data with absolute precision. We don’t just offer hosting; we offer a dedicated partnership backed by 30 years of industry leadership and a team committed to your 100% uptime and success.
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